Slide backgroundDavid from Foster Farms FTP Production department.Ryan from Foster Farms Financial Systems department.

From Production to Financial Systems,

WE COUNT ON EACH OTHER.

David
FTP Production
Ryan
Business Intelligence

Quality & Continuous Improvement Manager, Food Service Operations

Ref ID: REF7985T
Department: Technical Services & Regulatory Control
Location: Livingston, CA
Employment Type: Full-time
Shift: Day

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Company Description

Foster Farms has been a family-owned and operated company for four generations. Since our founding days back in 1939, we have always been committed to providing consumers with the highest-quality, best-tasting poultry products available. The hope is that our commitment to excellence, honesty, quality, service, and our people will shine through in everything we do.

We are always looking for talented individuals to join the Foster Farms team. We offer the experience of a large organization, but operate like a family business. More than half of our job openings are filled by internal promotion, and we encourage employees to gain a variety of experiences across different functional groups.

Job Description

Purpose of position:

Lead a team focused on continuous improvement, process controls, performance metrics, customer complaint resolution, and manage the voice of the customer feedback. 

Lead the development, management, and implementation of quality control programs that guarantee delivery of consistent, high quality products that meet customer specifications.

Manage QC data collection/reporting system.

o   Verify and statistically analyze data to ensure execution of programs at time of manufacture and ensure specification compliance.

o   Analyze product quality metrics and trends, audit data, customer feedback, and workgroup input

o   Ensure reporting of information as a tool to drive improvement

Collaborate with all relevant parties to identify root cause, facilitate development of corrective actions, and verify the effectiveness of corrective actions.

Serve as key contact point for internal/external business units for general QC information requirements.

Manage quality control monitoring programs and training to manufacturing employees for delivering consistent outcomes within established standards for customer specifications and production goals.

Lead the development, management, and implementation of quality control programs that guarantee delivery of consistent, high quality products that meet customer specifications.

Create structure and organization of QA files of required suppliers, audits, operating procedures, product information, compliance documents, certificates and/or critical supporting data

Lead quality and incident resolution activities for the products and operating practices.

All persons employed or associated with Foster Farms are responsible for the quality and food safety of company products. The food safety and quality policies are summarized and communicated in training sessions. Each new employee attends a food safety training session before beginning work. All employees attend a refresher training session at least once per year. Records are maintained reflecting attendance at the training sessions.

Essential Job Functions:

Develop facility-wide benchmarks and corresponding metrics to measure quality standards and effectiveness of programs.

Responsible for assuring customer specifications are met by ensuring QC audit criteria is defined to meet expectations.

Approve release of inventory for shipment based on specification compliance. Ensure inventory available for shipment meets specification requirements

Manage third party audit services as required by customers.

Investigate and approve (as required) customer credit requests.

Manage and ensure data submittal as required by customers.

Ensure that quality systems audit program is in place and meets expected results for the production facilities.

Works with Plant Operations leadership team to establish and align quality objectives with production procedures to maximize product reliability and minimize costs.

Identify quality issues and effectively communicates to senior management time sensitive findings and information that could impact Foster Farms or its customers.

Ensures accurate communication of complaint resolutions to customers.

Manages plant programs to ensure Foodservice Supplier requirements are met.

Provide trending data and reporting of complaints and other metrics to assess process performance.

Qualifications

Minimum Requirements:

Bachelor’s Degree required, preferably in Industrial Engineering, Mechanical Engineering or relevant field.

Demonstrated knowledge of (and/or certifications in) Lean Manufacturing or Six Sigma.

Experience developing quality strategy throughout the manufacturing process with exceptional results.

Substantial experience in Quality Assurance in a Production environment, 5 – 7 years, in progressive management or leadership roles is required.

Ability to interact effectively at all levels within the organization & customers, influence key stakeholders, and constructively manage opposition

Ability to develop quality systems, including ability to write policies and SOP’s as well as mentor others in writing policies and SOPs.

Proven ability to operate successfully in a growing organization, including demonstrated ability to coordinate efforts.

Strong analytical and problem-solving capabilities.

Innovative approach to problem solving

Excellent verbal and written communication skills including ability to communicate using data. Effective user of Office or Google programs for analysis and presentations.

Physical Requirements:

Must have ability to obtain valid CA Driver’s and have reliable transportation.

Must be able to travel 25% of the time, overnight travel is required. 

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Additional Information

All your information will be kept confidential according to EEO guidelines.

Foster Farms is an Equal Opportunity Employer – Minorities, Females, Veterans and individuals with disabilities are encouraged to apply.

Foster Farms participates in E-Verify during the hire process at all locations for all new employees.